Terms & Conditions

Please read our terms and conditions carefully before using our services

Taxi Operator Agreement

I hereby acknowledge and understand that upon receipt of my ID card to drive a taxi for Oopal Cabs, the Oopal Cabs Taxi Network will collect and store my personal information and images in accordance with the “Point to Point Transport (Taxis and Hire Vehicles) Act 2016“, “Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017“ and The Privacy Act 1988.

I have no objections to the collection and storage of this information, provided that it is not unlawfully disclosed to third parties. As a public transport driver, I pledge to abide by and comply with all Australian transport-related laws and regulations as well as the terms and conditions set forth by Oopal Cabs.

I, the undersigned, hereby confirm that I am of legal age, being over 18 years old, possess no psychological disabilities, and am not currently under the influence of any intoxicating substances, as required by Australian law.

Agreement Details

This is a Taxi Operator agreement between Oopal Group Pty Ltd. (Oopal Cabs Taxi Network), a duly incorporated and registered company under the laws of Australia, having its registered office at 82 Mulholland Avenue, Campbelltown NSW 2560 and taxi operator.

Equipment and Technology

Oopal Group Pty Ltd. (Oopal Cabs Taxi Network) utilises The MY Taxi Partner booking and dispatch system and duress alarm system, which is powered by My Taxi, a renowned provider of advanced technology solutions for transportation services. Pursuant to this Agreement, Oopal Cabs Taxi Network has agreed to provide the Client with cutting edge Equipment such as Tablets, software, Book and Ride apps, GPRS and 4g or 5g capability.

Payment Obligations

The Party agrees to pay Oopal Cabs a fee for each completed service performed by or the Party on behalf of Oopal Cabs in accordance with the fee structure provided by Oopal Cabs. The Party acknowledges and agrees that the fee structure may change from time to time, in Oopal Cabs's sole discretion.

Independent Contractor

The Party acknowledges and agrees that he/she/it is an independent contractor and is not an employee, partner, or joint venture of Oopal Cabs. The Party further acknowledges and agrees that he/she/it is solely responsible for all taxes, Passenger Service Levy, fees, and other costs associated with providing transportation services.

Direct Debit Authorization

Bank Account Authorization

I hereby authorise Oopal Group Pty Ltd, ABN [33663654886], to initiate debit transactions from my nominated bank account on the invoice due date for the amount indicated on the invoice in accordance with the terms and conditions agreed upon by both parties and complies with the laws and regulations of Australia.

I acknowledge that I am fully responsible for ensuring that there are sufficient funds in my account to cover the authorised debits and that I have the right to cancel this authorization at any time by providing written notice to Oopal Group Pty Ltd.

Credit/Debit Card Authorization

I hereby authorise Oopal Group Pty Ltd, ABN [33663654886], to initiate debit transactions from my nominated debit or credit card on the invoice due date, and I acknowledge that I am liable to pay card payment processing fee up to 2.5% may be associated with this payment.

Record Keeping Requirements

I acknowledge and agree that it is my responsibility to maintain accurate records of all payments made to Oopal Group Pty Ltd. I understand that such records must be kept for a period of at least 5 years, in compliance with Australian taxation laws and other relevant regulations.

Operator & Driver Requirements

Driver Requirements

  • All drivers must hold a valid driver authority issued by the NSW government
  • Drivers must be at least 21 years of age
  • Drivers must demonstrate a minimum level of English language proficiency
  • Drivers must complete approved training courses covering customer service, road safety, and disability awareness
  • Drivers must keep accurate records of their work, including details of trips, fares, and payments
  • Drivers must conduct themselves in a professional and courteous manner at all times
  • Drivers must ensure that their vehicles meet the standards set out by the NSW government
  • Drivers must hold an unrestricted Australian driver licence for at least 12 months in the preceding 2 years
  • Taxi drivers must possess a driver identity document with a clear photograph and identification number

Notifiable Occurrences

Drivers are required to report any notifiable occurrences that impact the service to the Network as soon as possible. This obligation extends to incidents involving passengers as well. Notifiable occurrences are defined as accidents or incidents that are prescribed by the regulations.

Vehicle Insurance

For taxi operators it is mandatory to maintain one or more insurance policies for each vehicle used to provide a passenger service. These policies must provide coverage of at least $5,000,000 against liability for any third-party property damage caused by or arising out of the use of the vehicle.

Fare Calculation Device Operation

  • The driver must not start the device before the taxi is hired but must start it as soon as the taxi is hired
  • Overcharging passengers is strictly prohibited with zero-tolerance policy
  • For wheelchair accessible taxis, the device must not commence before the taxi is fully equipped
  • If a maxi-cab has 5 or more passengers, the driver may request up to 150% of the fare
  • Cleaning fee not exceeding $120.00 (plus GST) may be charged if passenger soils the taxi
  • Maximum non-cash payment surcharge is 5% inclusive of GST

Wheelchair Vehicle Requirements

Wheelchairs must have a dedicated space that meets specific size requirements, with no obstructions other than adjustable restraint devices. The vehicles must also comply with various safety standards, including the use of wheelchair restraints and an approved child restraint.

Taxi Operator Requirements

Every prospective taxi operator must acquire the necessary knowledge and expertise to effectively operate a taxi service prior to joining the Oopal Cabs Taxi Network. Operators who decide to leave the network must provide written notice at least 2 full months prior to their intended departure date.

Other Terms & Conditions

Legal Obligations

Failure to pay overdue amount owed to Oopal Cabs may result in legal action against the driver/operator, at their own expense. By accessing and using the Oopal Cabs Taxi Network, you agree to comply with all applicable laws and regulations set by Point to Point Transport Commission as well as Network By-Laws.

Zero Tolerance Policy

Oopal Cabs Taxi Network has a zero-tolerance policy for non-compliance. Failure to comply with regulations will result in immediate termination of your access to the network.

Representations and Warranties

The Party represents and warrants that he/she/it has the right and authority to enter into this Agreement and to perform the obligations hereunder. The Party further represents and warrants that he/she/it will provide transportation services in a safe and professional manner and in accordance with all applicable laws, regulations, and industry standards.

Indemnification

The Party agrees to indemnify and hold harmless Oopal Cabs and its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Party's provision of transportation services on behalf of Oopal Cabs.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or related to this Agreement shall be resolved exclusively by the courts located in Australia.

Entire Agreement

This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral, relating to such subject matter.

Contact Information

Oopal Group Pty Ltd
ABN: 33663654886
Address: 82 Mulholland Avenue, Campbelltown NSW 2560
Phone: 1300 822 382
Email: info@oopalcabs.com.au

Important: These terms and conditions are legally binding. By using our services or registering as a driver/operator, you agree to comply with all terms outlined above. If you have any questions, please contact us at info@oopalcabs.com.au